Terms of service

Last Updated: May 17, 2026

1. Overview

This website is operated by Noxtelle. Throughout the site, the terms “we”, “us”, and “our” refer to Noxtelle.

By visiting noxtelle.us and/or purchasing products from us, you agree to be bound by these Terms & Conditions, including any additional policies referenced within this document.

If you do not agree to these Terms & Conditions, you should not use this website or purchase products from it.

2. Business Identity

Noxtelle operates as a U.S.-based online pet supplies store serving customers within the United States.

Business Name: Noxtelle
Business Address:
9723 Eugenia Ave
Fontana, CA 92335
United States

Phone: +1 909-356-0907
Email: support@noxtelle.us

3. Pricing and Taxes

All prices displayed on noxtelle.us are shown in U.S. Dollars (USD $), unless stated otherwise.

Applicable taxes, shipping charges, discounts, and final order totals are shown during checkout before an order is submitted.

We aim to ensure pricing accuracy on all product pages. However, we may correct pricing, listing, or availability errors when they are identified.

Price changes will not affect orders that have already been confirmed, unless there is an obvious pricing or listing error. If an order is affected by a confirmed pricing or listing error, Noxtelle will contact the customer when possible and may cancel the affected order or item. If payment has already been collected for a cancelled order or item, a refund will be issued to the original payment method.

4. Shipping and Dispatch

Orders placed on noxtelle.us are processed and shipped in accordance with our Shipping Policy.

Noxtelle currently ships only within the United States. International shipping is not available at this time.

Standard U.S. Shipping

Shipping Cost: $4.99 Standard U.S. Shipping
Order Cut-off Time: 5:00 PM Pacific Time (PT)
Handling Time: 1–2 business days, Monday–Friday
Transit Time: 3–5 business days, Monday–Friday
Estimated Total Delivery Time: 4–7 business days

Delivery times are estimates and may vary due to carrier activity, holidays, weather, address issues, order volume, or other conditions outside Noxtelle’s direct control.

For full details, please refer to our Shipping Policy.

5. Product Information and Accuracy

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and availability are accurate.

Colors, materials, sizing, measurements, packaging, or product appearance may vary slightly depending on screen settings, lighting conditions, manufacturing variations, fulfillment updates, or product photography.

Customers should review product descriptions, images, sizing, materials when available, selected options, shipping details, and return eligibility before purchasing.

Products sold through Noxtelle are not a substitute for veterinary advice. Customers are responsible for choosing products suitable for their pet’s size, age, breed, behavior, and needs.

6. Order Acceptance

An order confirmation email confirms that we have received your order request, but it does not guarantee final acceptance, fulfillment, or shipment.

A binding order is formed when the order has been accepted and processed for shipment.

Noxtelle may cancel or decline an order or item for clear order-related reasons, including:

Product availability issues
Pricing, listing, or description errors
Payment processing issues
Incomplete, incorrect, or unverifiable shipping information
Suspected fraudulent, unauthorized, or unusual activity
Shipping restrictions or fulfillment issues that prevent delivery

If an order or item is cancelled after payment has been collected, a refund will be issued to the original payment method.

7. Payments

Payments are processed through the secure checkout available on noxtelle.us. Customers should complete payment only through the official checkout page.

Available payment methods are shown during checkout before an order is submitted.

Customers should not send full payment card details, passwords, or sensitive account information through email, phone support, or the contact form.

For full details, please refer to our Payment Policy.

8. Returns and Refunds

Customers may return eligible products in accordance with our Return & Refund Policy.

Our standard return window is 30 days from the date of delivery.

Non-defective returns must be new, unused, clean, and in resalable condition.

Return requests must be submitted to Noxtelle support before items are sent back. Noxtelle will confirm whether the request meets the conditions in the Return & Refund Policy and will provide return instructions for eligible returns.

Noxtelle does not offer direct exchanges. Replacement items may only be offered for confirmed damaged, defective, or incorrect items, subject to availability.

For full details regarding returns, refunds, return labels, replacement options, original shipping charges, and return conditions, please refer to our Return & Refund Policy.

9. Prohibited Uses

You may not use this website or its content:

For any unlawful purpose
To violate any applicable laws or regulations
To submit false, misleading, fraudulent, abusive, or harmful information
To attempt to disrupt the security, functionality, or operation of the website
To attempt unauthorized access to systems, accounts, data, or website features
To copy, reproduce, distribute, or commercially exploit website content without permission

10. Third-Party Services

Noxtelle may use third-party services to operate the website, process payments, provide checkout functionality, process orders, ship products, support customers, prevent fraud, and improve store performance.

Third-party services may have their own terms, privacy policies, and operating requirements. Noxtelle is not responsible for the content, policies, or practices of third-party websites or services that are not controlled by Noxtelle.

11. Intellectual Property

The Noxtelle name, website content, layout, text, graphics, product presentation, and other store materials are owned by Noxtelle or used with permission where applicable.

Customers may not copy, reproduce, distribute, modify, misuse, or commercially exploit Noxtelle website content without permission.

12. Limitation of Liability

To the extent permitted by law, Noxtelle shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website, product selection, order delays, shipping delays, carrier activity, website interruptions, or third-party service activity.

Nothing in these Terms & Conditions limits any rights that cannot be limited under applicable law, including rights relating to damaged, defective, incorrect, or not-as-described goods.

13. Privacy

Customer information is handled according to our Privacy Policy. Customers should review the Privacy Policy to understand how information may be collected, used, shared, protected, and retained.

14. Governing Law

These Terms & Conditions and any agreements between you and Noxtelle shall be governed by and interpreted in accordance with the laws of the United States and the State of California, unless another law is required to apply.