Privacy policy

Last Updated: May 17, 2026

At Noxtelle, we are committed to protecting your privacy and handling customer information in a transparent and secure manner. This Privacy Policy explains how we collect, use, share, and protect your information when you visit noxtelle.us, place an order, contact us, or otherwise interact with our website.

1. Business Responsible for Your Information

The business responsible for customer information collected through noxtelle.us is:

Business Name: Noxtelle
Address: 9723 Eugenia Ave, Fontana, CA 92335, United States
Email: support@noxtelle.us
Phone: +1 909-356-0907

2. Information We Collect

We may collect and process the following categories of customer information:

Order Information
Your name, billing address, shipping address, email address, phone number, product selections, order details, and purchase information when you place an order.

Contact Information
Your name, email address, phone number, order number, and any other information you provide when contacting Noxtelle support.

Technical Information
Your IP address, browser type, device information, operating system, referral source, browsing activity, pages viewed, and interactions with our website.

Payment Information
Payments are processed securely through third-party payment providers available during checkout. Noxtelle does not ask customers to send full credit card numbers, passwords, or sensitive payment credentials through email, phone support, or the contact form.

Marketing and Advertising Information
Information about how visitors interact with our website, advertisements, content, emails, or marketing communications, including information collected through cookies, pixels, tags, and similar technologies where applicable.

3. How We Collect Your Information

We collect customer information in the following ways:

Directly from you when you place an order, contact us, submit a form, or communicate with support
Automatically through cookies, pixels, tags, and similar technologies when you browse noxtelle.us
From third-party service providers that help us operate our website, process payments, fulfill orders, deliver products, prevent fraud, and measure website or advertising performance

4. How We Use Your Information

Noxtelle may use customer information for the following purposes:

Order Processing and Customer Support

To process and manage orders
To arrange shipping and delivery
To provide tracking and order updates
To respond to customer questions and support requests
To review returns, refunds, cancellations, and replacement requests

Website Operation and Improvement

To maintain, operate, and improve noxtelle.us
To understand website performance and customer browsing activity
To improve product pages, website functionality, and customer experience

Security and Fraud Prevention

To prevent fraud, unauthorized activity, abuse, and security incidents
To verify order, payment, shipping, and customer-support information where necessary

Legal, Tax, and Business Requirements

To comply with legal, tax, accounting, operational, and recordkeeping obligations
To enforce store policies and resolve disputes

Marketing and Advertising

To send marketing communications where customers have chosen to receive them
To measure advertising performance and improve marketing campaigns where applicable
To use analytics, advertising, and tracking technologies according to applicable privacy choices and settings

5. Advertising, Analytics, and Tracking Technologies

Noxtelle may use third-party tools and technologies, including analytics and advertising services, to understand how visitors interact with our website, measure advertising performance, and improve our store.

These tools may use cookies, tags, pixels, and similar technologies to record actions taken on our website, such as page views, browsing activity, product views, cart activity, and completed purchases.

These technologies may collect information such as:

IP address
Device and browser information
Pages visited
Time spent on pages
Referring websites or links
Actions taken on noxtelle.us

We may use this information to measure website activity, understand customer journeys, improve our website, support advertising measurement, and improve marketing campaigns where applicable.

6. Cookies

noxtelle.us may use cookies and similar technologies to:

Maintain website functionality
Keep items in your shopping cart
Support checkout functionality
Improve website performance
Analyze visitor behavior
Measure advertising effectiveness where applicable
Support remarketing or advertising activities where applicable

Some cookies are necessary for the operation of the website. Other cookies, including analytics and advertising cookies, may be controlled through browser settings, cookie settings tool, privacy settings, or other available controls where applicable.

Disabling certain cookies may affect website functionality.

7. Sharing Your Information

Noxtelle shares customer information only where necessary to operate our business, provide services, process orders, deliver products, support customers, comply with legal obligations, or protect our website and customers.

This may include sharing information with:

Ecommerce Platform Providers
Our website may be hosted and operated through ecommerce platform providers that help us manage products, orders, checkout, and customer communications.

Payment Providers
Payment providers process payments securely during checkout.

Shipping Carriers and Fulfillment Partners
Shipping carriers and fulfillment partners may receive customer shipping information to process and deliver orders.

Customer Support and Communication Providers
Service providers may help Noxtelle respond to customer messages, send order updates, and manage support requests.

Advertising and Analytics Providers
We may share limited technical and usage information with analytics and advertising providers for website measurement, conversion tracking, ad measurement, analytics, and remarketing where applicable.

Professional and Legal Advisors
We may share information with accountants, legal advisors, regulators, courts, law enforcement, or other parties where required by law or necessary to protect Noxtelle, customers, or others.

Noxtelle does not sell customer personal information for money. Where applicable, certain advertising or analytics activities may be considered “sharing,” “targeted advertising,” or similar activity under some U.S. state privacy laws. Customers may contact us at support@noxtelle.us to submit applicable opt-out or privacy requests.

8. Opt-Out Options and Privacy Requests

Customers may have choices regarding how certain personal information is used, depending on location and applicable privacy laws.

Marketing Emails
If you no longer wish to receive promotional emails from Noxtelle, you may opt out by using the unsubscribe instructions in the email or by contacting us at support@noxtelle.us.

Cookies and Tracking Technologies
You may be able to manage cookies through your browser settings, cookie settings tool, privacy settings, or other available controls. Disabling certain cookies may affect website functionality.

Advertising Technologies
Noxtelle may use advertising and tracking technologies to measure ad performance and understand actions taken on our website after visitors interact with ads. Where required by law, these technologies will be used according to applicable consent preferences and privacy choices.

Privacy Requests
Depending on your location and applicable laws, you may request access to, correction of, deletion of, or restriction of certain personal information, or object to certain processing, by contacting Noxtelle support at support@noxtelle.us.

9. U.S. State Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information. These rights may include:

The right to request access to personal information associated with you
The right to request correction of inaccurate personal information
The right to request deletion of certain personal information
The right to request information about how personal information is collected, used, disclosed, sold, or shared
The right to opt out of certain sale, sharing, targeted advertising, or profiling activities where applicable
The right not to be discriminated against for exercising applicable privacy rights

To submit a privacy request, contact Noxtelle at support@noxtelle.us.

Noxtelle may need to verify your identity before completing certain privacy requests. If we cannot verify the request, we may be unable to complete certain privacy actions.

10. International Data Processing

Noxtelle currently ships only within the United States. However, some service providers used by Noxtelle may process customer information outside the state, province, or country where you live.

Where this occurs, Noxtelle takes reasonable steps designed to protect customer information according to applicable privacy and security requirements.

11. Data Security

Noxtelle uses reasonable technical, administrative, and operational measures designed to protect customer information against unauthorized access, loss, misuse, disclosure, or alteration.

The website noxtelle.us uses secure website and checkout technologies designed to help protect information transmitted through the website and checkout.

However, no method of transmission over the internet or electronic storage is completely secure, and Noxtelle cannot guarantee absolute security.

For your safety, do not send full payment card details, passwords, or sensitive account information through email, phone support, or the contact form.

12. Data Retention

Noxtelle retains customer information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to process orders, provide customer support, manage returns or refunds, comply with legal obligations, maintain business records, prevent fraud, resolve disputes, and enforce store policies.

13. Third-Party Websites

noxtelle.us may contain links to third-party websites, tools, payment providers, shipping services, or other external services. Noxtelle is not responsible for the privacy practices, content, security, or policies of third-party websites or services that are not controlled by Noxtelle.

14. Children’s Privacy

noxtelle.us is not directed to children under 13 years old. Noxtelle does not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to Noxtelle, please contact us so we can review the request.

15. Changes to This Privacy Policy

Noxtelle may update this Privacy Policy from time to time to reflect changes in legal, regulatory, operational, or business requirements. Any updates will be posted on this page with a revised “Last Updated” date.