Return & Refund Policy

At Noxtelle, we want customers to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return in accordance with the conditions below.

This Return & Refund Policy explains return eligibility, return steps, return labels, cancellations, replacement options for confirmed damaged, defective, or incorrect items, and refund timing for orders placed through noxtelle.us.

This policy applies to orders shipped within the United States.

1. 30-Day Return Window

Noxtelle accepts eligible return requests within 30 days after the order is delivered.

Return requests must be submitted within 30 days after delivery. Requests submitted after 30 days are not eligible for return or refund, unless required by law.

2. Eligible Returns

Noxtelle accepts eligible returns for both defective and non-defective products, subject to this policy.

Non-defective returns are accepted only if the item is new, unused, clean, and in resalable condition.

Eligible return reasons include defective items, damaged items, wrong items received, incorrect size or option ordered, or an item that is no longer wanted, as long as the item meets the return condition requirements below.

3. Item Condition Requirements

For non-defective returns, Noxtelle only accepts items that are new, unused, clean, and in resalable condition.

Returned items should include the original packaging, parts, accessories, tags, manuals, and product materials when available.

Items are not eligible for return if they are used, heavily handled, damaged after delivery, missing parts or accessories, altered, washed, unsanitary, or returned in a condition that cannot be reasonably inspected or restocked.

If an item arrives defective, damaged, incorrect, or missing parts, please contact Noxtelle support as soon as possible so we can review the issue and provide next steps.

4. How to Start a Return

To request a return, contact Noxtelle support before sending any item back.

Email: support@noxtelle.us
Phone: +1 909-356-0907

Please include the following information in your return request:

Order number
Email address used at checkout
Product name
Reason for the return request
Photos or details if the item is defective, damaged, incorrect, or missing parts

Noxtelle will confirm whether the request meets the conditions in this policy. For eligible returns, Noxtelle will provide return instructions and, for eligible U.S. returns, a prepaid return label.

5. Return Address

After Noxtelle support confirms that your return is eligible, we will provide return instructions and a prepaid return label. Eligible returns may be sent to the following return address unless our support team provides a different return-processing address:

Noxtelle
9723 Eugenia Ave
Fontana, CA 92335
United States

Do not send items back without return approval. Unapproved returns may be delayed, refused, or unable to be matched to your order.

6. Return Label

For eligible U.S. returns, Noxtelle provides a downloadable and printable prepaid return label at no cost to the customer.

Returns must be confirmed by Noxtelle support before a return label is issued.

7. Restocking Fees

Noxtelle does not charge restocking fees for eligible returns.

8. Refunds

Once Noxtelle receives your returned item, we will inspect the item and process any approved refund within 7 days.

If the return meets the conditions in this policy, your refund will be issued to the original payment method used for the purchase.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

9. Original Shipping Charges

For returns of defective, damaged, or incorrect items, Noxtelle will refund the eligible item amount and applicable standard shipping charges paid for the returned item.

For non-defective returns, original shipping charges are not refundable unless required by law or unless Noxtelle made an error with the order.

10. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact Noxtelle support as soon as possible and include photos of the issue.

If the issue is confirmed:

The return will be accepted.
Noxtelle will provide a return shipping label at no cost to you.
You may choose either a replacement item, if available, or a refund to the original payment method.

Replacement availability depends on current inventory. If a replacement is not available, Noxtelle will issue a refund according to this policy.

11. Exchanges

Noxtelle does not offer direct exchanges.

If you would like a different item, size, color, or option, please place a new order through noxtelle.us.

Replacement items may only be offered for confirmed damaged, defective, or incorrect items, subject to availability.

12. Cancellations and Order Changes

If you need to cancel or change an order, contact Noxtelle support as soon as possible.

Cancellation or change requests should be submitted as soon as possible after purchase. We will try to help before the order enters processing, packing, or shipment, but cancellation or change requests are not guaranteed once fulfillment has started.

13. Non-Returnable Situations

A return is not eligible if the request is outside the 30-day return window, the item has been used, the item was damaged after delivery, the item is missing required parts or accessories, the item is altered, washed, unsanitary, or the return was sent without approval.

This does not limit your ability to contact Noxtelle if an item arrived defective, damaged, incorrect, or missing parts.

14. Late or Missing Refunds

If Noxtelle has confirmed that your refund was processed and you have not received it within 10 business days, please contact Noxtelle support so we can assist you.

Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.