Answers about shopping with Noxtelle.

Noxtelle is an independent online pet supplies store operating through noxtelle.us. We sell practical dog and cat products for feeding, comfort, grooming, walking, travel, and supervised play.

Yes. Noxtelle operates as an online retail store. Orders are placed through noxtelle.us and handled according to the store policies published on our website.

No. Noxtelle operates as an online retail store and does not offer public walk-in retail service at the listed business address.

Noxtelle lists its business address as:

Noxtelle
9723 Eugenia Ave
Fontana, CA 92335
United States

Noxtelle offers products for dogs and cats, including feeding items, beds and comfort products, toys, grooming tools, dog walking accessories, travel bottles, and other pet supplies listed on our catalog pages.

Please review the product title, description, images, sizing, materials when available, color options, variants, intended use, safety notes, shipping information, return eligibility, and final order total before placing an order.

Customers are responsible for choosing products suitable for their pet’s size, age, breed, behavior, and needs. If your pet has a medical condition, injury, allergy, chewing habit, or special care need, please consult a qualified veterinarian before using a product.

Yes. Pets should be supervised when using toys, collars, harnesses, feeders, grooming tools, beds, mats, travel bottles, or similar products.

No. Products sold through Noxtelle are not a substitute for veterinary advice. Please consult a qualified veterinarian if your pet has health, safety, allergy, behavior, or special care concerns.

Customers can browse products, choose available options, add items to cart, and complete checkout online through noxtelle.us.

Customers can complete checkout using the options available on the website at the time of purchase. Please make sure your email address, shipping address, and order details are accurate before submitting the order.

Please review our Payment Policy for accepted payment methods, billing information, authorization, order review, and checkout details.

Payment is collected at checkout when you place your order. Please review your order total, billing details, shipping information, and selected payment method before completing checkout.

No. For customer safety, do not send full payment card details, passwords, or sensitive account information through the contact form, email, or phone support.

Noxtelle currently ships only within the United States. International shipping is not available at this time.

Standard U.S. shipping is $4.99.

The order cut-off time is 5:00 PM Pacific Time (PT). Orders placed after the cut-off time, on weekends, or on U.S. federal holidays begin processing on the next business day.

Order handling time is 1–2 business days, Monday–Friday, after payment is authorized.

Transit time is 3–5 business days, Monday–Friday.

Estimated delivery time is 4–7 business days, including handling and carrier transit time.

Delivery times may vary due to carrier activity, holidays, weather, address issues, order volume, or other conditions outside Noxtelle’s direct control.

Please review our Shipping Policy for full shipping details, including order handling, transit time, delivery estimates, and shipping-related terms.

When tracking becomes available after fulfillment, tracking details are sent to the email address used at checkout.

You can visit our Track Order page for available tracking updates. Tracking may not appear immediately if your order is still within the handling period or if the carrier has not yet updated the shipment record.

Your order may still be within our 1–2 business day handling period. If you need help with tracking or shipment status, contact Noxtelle at support@noxtelle.us and include your order number.

Tracking updates may take time after a carrier receives shipment information. If tracking does not update after a reasonable period, contact Noxtelle support with your order number.

Please review our Return & Refund Policy for return eligibility, item condition requirements, return steps, replacement options for confirmed damaged, defective, or incorrect items, return label details, and refund timing.

Noxtelle accepts eligible returns for defective and non-defective products within 30 days after delivery, subject to our Return & Refund Policy.

Non-defective returns must be new, unused, clean, and in resalable condition. Items are not eligible for return if they are used, heavily handled, damaged after delivery, missing parts or accessories, altered, washed, unsanitary, or sent back without return approval.

Yes. Customers should contact Noxtelle before sending any return package. This allows us to confirm whether the request meets the conditions in our Return & Refund Policy and provide the correct return instructions.

Noxtelle does not charge restocking fees for eligible returns.

For eligible U.S. returns, Noxtelle provides a downloadable and printable prepaid return label at no cost to the customer. Returns must be confirmed by Noxtelle support before a return label is issued.

Noxtelle does not offer direct exchanges. If you would like a different item, size, color, or option, please place a new order through noxtelle.us.

Replacement items may only be offered for confirmed damaged, defective, or incorrect items, subject to availability.

Once Noxtelle receives your returned item, we will inspect the item and process any approved refund within 7 days. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Contact us as soon as possible at support@noxtelle.us. We will try to help before the order enters processing, packing, or shipment, but cancellation or change requests are not guaranteed once fulfillment has started.

Contact Noxtelle support as soon as possible. Address changes may not be possible once an order has started processing or shipping.

Include your order number, email address used at checkout, product name, and a clear explanation of the requested change. Do not include full payment card details, passwords, or sensitive account information.

You can contact Noxtelle by email at support@noxtelle.us, by phone at +1 909-356-0907, or through the Contact Us page.

Support Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time (PT).

Messages sent outside support hours, on weekends, or on U.S. federal holidays will be reviewed on the next business day.

Response Time: Within 1 business day during support hours.

Noxtelle support can help with product questions, order status, shipping, tracking, returns, refunds, replacement requests, payment questions, and store-policy questions.

Noxtelle
9723 Eugenia Ave
Fontana, CA 92335
United States

Email: support@noxtelle.us
Phone: +1 909-356-0907

No. Noxtelle is not owned by, affiliated with, endorsed by, or acting as an official store for any third-party pet brand, marketplace, manufacturer, or retailer unless that relationship is clearly stated on a specific product page.

Product names, descriptions, images, and available details are provided to help customers understand the items offered for sale. If a product is associated with a third-party brand, manufacturer, or trademark owner, that information should be stated accurately on the relevant product page.

Noxtelle may work with supplier, warehouse, and fulfillment partners to process and deliver customer orders. Noxtelle remains responsible for customer support, order communication, returns, and refunds for purchases made through noxtelle.us.